Have Questions? We’ve Got Answers!
Find everything you need to know about using the app, from how it works to the latest features. Ready to get started?
- General Questions
- Account & Sign-Up
- Payments & Transactions
- Technical Support
What is Fantasy Cricket?
Fantasy Cricket is a game where you build a virtual team of real-life players and earn points based on their performance in actual matches.
How do I join a Fantasy Cricket league?
You can join a league by signing up on our platform, selecting a contest, and drafting your team.
How are points scored in Fantasy Cricket?
Points are awarded based on player performances like runs, wickets, catches, and more during real matches.
How can I track my team's performance?
You can track your team's performance on the platform in real-time during matches, with stats updated regularly.
Can I make changes to my team after joining?
Yes, you can make changes to your team before the match begins. Once the match starts, you won't be able to make any changes.
What happens if a player gets injured?
If a player gets injured before the match starts, you can replace them with another player from your bench. If the injury occurs during the match, no replacements can be made.
How do I create an account?
Simply click on 'Sign Up' on the homepage, fill in your details, and you're all set to start playing!
Can I change my username?
Currently, usernames cannot be changed once your account is created. Please choose your username carefully.
I forgot my password, what should I do?
Click on 'Forgot Password' on the login page, enter your email, and you'll receive instructions to reset your password.
How do I verify my account?
Account verification is done via email. After signing up, you will receive a confirmation email to verify your account.
How do I update my account details?
You can update your details by going to the 'Account Settings' section in your profile, where you can edit your personal information.
What do I do if I can't log into my account?
If you're unable to log in, try resetting your password using the 'Forgot Password' option. If the issue persists, contact our support team.
How do I deposit money?
You can deposit money through various payment methods including credit/debit cards, wallets, and bank transfers.
Are there any transaction fees?
There are no fees for deposits, but certain payment methods might charge a small fee for withdrawals.
How do I withdraw my earnings?
You can withdraw your earnings through the same payment methods used for deposits, following the withdrawal procedure in your account settings.
Can I add a bonus or promo code?
Yes, during deposit or payment steps, you'll be able to apply any bonus or promo codes available at the time.
What is the minimum withdrawal amount?
The minimum withdrawal amount varies depending on the payment method. Check the withdrawal section in your account for details.
How long does it take to process a withdrawal?
Withdrawal processing times depend on the payment method. Typically, bank transfers can take 3-5 business days, while wallets may process faster.
What do I do if I face a technical issue?
You can contact our support team via email or chat. Our team is available 24/7 to assist you.
How can I update the app?
To update the app, go to your device's app store, search for our app, and click "Update" if a new version is available.
The app is not loading, what should I do?
Try restarting the app, clearing the cache, or reinstalling it. If the issue persists, contact support.
Is there a desktop version of the app?
Currently, the app is available only on mobile devices. We are considering adding a desktop version in the future.
Why am I experiencing lag in the app?
Lag issues can be due to poor internet connection or a device performance issue. Try improving your connection or closing background apps.
How do I report a bug?
To report a bug, go to the app's support section, select 'Report an Issue,' and provide detailed information about the problem.